Terms and Conditions rm77 — Complete Platform Usage Guide

1. General Terms

This Terms & Conditions document governs the relationship between rm77 (hereinafter referred to as the "Platform") and every user who registers, accesses, or uses the services available on the official rm77 website and its mobile app.

By creating an account or using rm77 services, you automatically confirm that:

• You are at least 18 years of age or the legal adult age applicable in your jurisdiction.
• You have read, understood, and agreed to the full contents of these Terms & Conditions and the rm77 Privacy Policy.
• You are fully responsible for all activities carried out through your account.
• Your use of rm77 services is carried out entirely at your own awareness and personal responsibility.

2. Registration & User Account

Rm77 account registration is open to all Indonesian citizens who meet the age requirement. Each individual is only permitted to hold one active account. Owning more than one account is a violation that may result in the suspension of all associated accounts.

Upon registration, you are required to provide truthful, accurate, and up-to-date information. Falsely submitted data may result in withdrawal rejection and account closure without further notice.

KYC Verification Process: rm77 applies a Know Your Customer (KYC) process to protect account security and verify transaction legitimacy. This includes uploading a valid government-issued ID and is completed quickly — typically within minutes. KYC must be completed before submitting your first withdrawal.

• You are responsible for keeping your password and account information confidential.
• Rm77 is not liable for any losses arising from a user's failure to maintain the security of their account.
• Accounts inactive for more than 12 consecutive months may be temporarily deactivated by the system.

3. Deposit Terms

Rm77 accepts deposits via a variety of payment methods available to users in Indonesia, including DANA, OVO, GoPay, ShopeePay, QRIS, and local bank transfers. All transactions are processed in Indonesian Rupiah (IDR).

Minimum deposit amounts and maximum limits may vary depending on the selected payment method. Limit details are available on the Deposit page within your account.

• Funds that have been successfully deposited cannot be refunded except under certain conditions approved by the rm77 finance team.
• Rm77 does not charge administration fees for deposits. Any fees that may arise are subject to the policies of third-party payment service providers.
• Deposits made using a payment method registered to another person may be rejected and returned to the original source.
• Rm77 reserves the right to delay or cancel deposits suspected of being linked to unauthorized activity or money laundering.

4. Withdrawal Terms

Winnings withdrawals on rm77 can be made at any time as long as the account is active and the KYC verification process has been completed. Withdrawals are processed to the same payment method used for the deposit, except in special circumstances approved by the finance team.

1. Withdrawal requests can be submitted through the Withdrawal menu in your rm77 account.
2. Rm77 processes withdrawal requests 24 hours a day, 7 days a week, including public holidays.
3. Most withdrawals are completed within minutes; the maximum duration under normal conditions is 1 hour.
4. For Platinum and Diamond VIP members, a priority withdrawal channel is available with faster processing times.
5. Rm77 reserves the right to request additional verification for large withdrawals as part of our standard security procedures.

5. Bonus & Promotion Terms

Rm77 offers a wide range of bonus programs including a welcome bonus, weekly VIP cashback, deposit bonuses, tournament prizes, and seasonal promotions. Specific terms and conditions apply to each bonus.

General terms that apply to all bonuses:

• One user, one bank account/e-wallet, one device, and one IP address is entitled to claim one bonus per promotion type unless otherwise stated.
• Bonuses cannot be withdrawn directly — they must meet the rollover requirements stated in each promotion's details.
• Rm77 reserves the right to void bonuses and associated wins if misuse of the promotional system is detected.
• Rollover requirements must be met within the specified time limit; bonuses that exceed the deadline will be automatically forfeited.
• VIP cashback is calculated from weekly net losses and credited every Monday with no additional rollover requirements.

6. Game Rules

Each game category on rm77 has specific rules available on its respective game page. The following are general terms that apply across all games:

• All game results are determined by a certified RNG (Random Number Generator) system that cannot be manipulated by anyone, including rm77 itself.
• System decisions in every game are final. Result claims may only be submitted in the event of a proven technical error.
• If a technical or connection issue causes a game to disconnect mid-session, the rm77 system records the last known state and will restore the balance according to the last valid game state.
• Confirmed bets cannot be cancelled unless a system error is confirmed by the rm77 technical team.
• Rm77 reserves the right to suspend access to certain games during system maintenance without prior notice when required for platform security.

7. Privacy & Data Protection

Rm77 respects every user's privacy and is committed to handling personal data responsibly. The data you provide when registering and using rm77 services is used solely for:

• Verifying identity and processing financial transactions.
• Providing relevant customer support services.
• Sending information about promotions, bonuses, and platform updates (only if you have enabled notifications).
• Fulfilling the platform's compliance and security obligations.

Rm77 does not sell, rent, or share your personal data with third parties for commercial purposes. For full details on how rm77 manages your data, please read the rm77 Privacy Policy.

8. Prohibited Activities

To maintain platform integrity and protect all users, rm77 strictly prohibits the following activities:

• Creating more than one account (multi-account) to exploit bonuses or circumvent restrictions.
• Using automated software (bots), scripts, or third-party tools to access or play on the rm77 platform.
• Colluding with other users to manipulate game or tournament outcomes.
• Attempting unauthorized access to systems, databases, or other users' accounts.
• Using the rm77 platform for money laundering or other illegal financial activities.
• Registering an account on behalf of another person or using a false identity.
• Abusing the promotions system in a manner inconsistent with the spirit of the applicable policy.

9. Account Closure

You may close your rm77 account at any time by contacting the support team. Any remaining balance (excluding bonus funds that have not met rollover requirements) will be returned to your registered payment method once the account closure verification is complete.

Rm77 reserves the right to close or suspend your account without prior notice under the following circumstances:

• Proven to have committed any of the prohibited activities listed in Article 8.
• A discrepancy found between the data provided and the user's actual identity.
• At the user's own request through the responsible gaming self-exclusion program.
• Account inactive for more than 24 consecutive months.

10. Responsible Gaming

Rm77 actively supports responsible gaming principles and provides a range of tools to help users manage their gaming activity in a healthy way:

• Daily Deposit Limit: Users can set a maximum deposit limit per day, week, or month directly from the account settings.
• Loss Limit: The daily loss limit feature is available to help you control your gaming budget.
• Play Break: You may activate a temporary play break (1 day to 30 days) at any time.
• Self-Exclusion: Users who feel they need a longer break can request a long-term self-exclusion through the rm77 support team.

Rm77 serves users aged 18 and above only. If you need support regarding your gaming habits, please do not hesitate to contact our team. For more information, visit the rm77 Responsible Gaming.

11. Changes to Terms & Conditions

Rm77 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any material changes will be communicated to active users via in-app notifications, registered email, or official announcements on the rm77 website at least 7 days before the changes take effect.

Continued use of rm77 services after the effective date of any changes constitutes acceptance of the updated Terms and Conditions. If you do not agree to the changes, you have the right to close your account and withdraw your full balance before the effective date.

12. Applicable Law & Dispute Resolution

These Terms and Conditions are established and interpreted in accordance with applicable laws and regulations. rm77 operates under a license obtained from the relevant jurisdiction.

In the event of a dispute between a user and rm77, both parties agree to resolve it through the following process:

1. Early Settlement: Contact the rm77 support team to attempt direct resolution within 14 business days.
2. Mediation: If an initial resolution is not reached, both parties may pursue a mutually agreed mediation process.
3. Arbitration: If mediation does not reach an agreement, the dispute will be resolved through arbitration in accordance with applicable rules.

For further questions about these Terms and Conditions, please contact the rm77 support team via live chat or send an email to [email protected].